Electronic Products
Warranty Coverage:
FurryTail prioritizes your satisfaction. Should you encounter any problems with your order, a solution will be provided. From the moment you receive your package, we provide a grace period of 1-year to address any concerns or hiccups you may encounter with your FurryTail product. If you encounter any problems during this time, we will promptly send you replacement parts, free of charge, to fix the issue. Additionally, we'll gladly cover the shipping costs associated with sending your replacement parts.
Replacement Policy:
If your issue cannot be easily resolved with replacement parts, we are committed to providing another solution. In such cases, we will replace your litter box with a brand new one.To make the return process easy, we'll send you a prepaid return label to cover the cost of shipping back your old litter box. Please note that if the components of the product have been disassembled or tampered with, we regretfully cannot offer a replacement.
Initiating a Warranty Claim
To initiate a warranty claim, simply reach out to our customer support team at help@furrytail.net. Our representatives will guide you through the process and provide you with the necessary instructions.
Limitations:
Please be aware that this warranty is exclusively for the original purchaser and is non-transferable. It applies to FurryTail products purchased from our official website.
Contact Us:
If you have any questions, concerns, or simply need assistance with your FurryTail product, please don't hesitate to reach out to our customer support team at help@furrytail.net. We are committed to ensuring that your pet care journey is nothing short of delightful.
Non-Electronic Products
At FurryTail, we stand behind the quality of our non-electronic pet products. However, due to health and hygiene reasons, all pet products are non-returnable once used.
Warranty Coverage:
If a pet product is found to have a manufacturer's defect under normal use within 1 month of receiving the item, we will provide a replacement product or partial/full refund, depending on the circumstances. This warranty does not cover damage caused by misuse, accidents, or tampering. It also does not apply to consumable items like food or litter.
Inspection and Claims:
Please thoroughly inspect all pet products upon receipt. If you discover any issues, contact our customer service team at help@furrytail.net within 1 month to initiate a warranty claim.
We are committed to providing high-quality pet products and stand behind their workmanship. Please let us know if you have any questions or concerns.